At the Dame Hannah Rogers Trust our supporters are critical to our success. We have only been able to deliver exceptional care and support to adults with disabilities over the past 250 years because of the generosity of our supporters. This much needed support has been invaluable over the years. That is why your trust is vital to us and why we are committed to being fully transparent and accountable to you, as without you Dame Hannahs would not exist.
Our Supporter Promise clearly outlines our guarantee to you when you choose to support Dame Hannahs:
1. Transparency about how we use your donations
We spend donations so they have the most impact for adults with disabilities.
We value every gift, large and small, and we will always put your gift to work as quickly as we can.
2. True stories that show how you’re helping transform lives
We will share with you stories of how your donations influence and make our work possible. All stories which demonstrate how your support positively influences our work will of course only be shared with the full consent of the people we support and their families.
We will from time to time be honest about the challenges we face and share these with you via different media methods.
3. Respect for your privacy and your generosity
We will never sell your data or personal information to any external organisation outside of Dame Hannahs. We will only share your data if you explicitly ask us to.
We will never make cold telephone calls (call you if you are unknown to Dame Hannahs) to members of the public.
4. An approach that’s right for you
We will further enhance the options for how you choose to hear from us, making it easy and clear of the choices available. We will never contact you through a different method unless it becomes a legal requirement.
Our staff, suppliers and volunteers will adhere to the Institute of Fundraising's policy on vulnerable people.
5. A friendly and open response when you get in touch
When you contact us we will always be polite, friendly and try to resolve any concerns or issues with you direct. When we do get things wrong we will be upfront about these mistakes and of course apologise and fix and prevent them, where possible.
All complaints will be handled in line with our complaints procedure and each of these complaints, even if satisfactorily resolved, will be reviewed at the highest level within Dame Hannahs.
We also fully comply with all relevant laws, including the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the Telephone Preference Service.