Terms and conditions of Sale
When you place an order to purchase tickets from us online, we will send out an email confirming receipt of your order and containing the details of your order. Your order represents an offer from you to purchase tickets, which is accepted by us once we’ve sent out our confirmation email. All our communications with you will be conducted in English.
When you are making your ticket order online, you will be given an opportunity to review it before clicking on a final “submit” button. You will be free to review and make changes to any of your order details at any point up until you click on the final “submit” button.
The Dame Hannah Rogers Trust will only keep details of your booking on file. Card details are not held on file.
Tickets are valid only for the date and time stated. Please check your tickets when you receive them as mistakes cannot always be rectified.
Tickets will not be posted. You will receive an email confirming your purchase. You will need to ensure you have received this email.
The Dame Hannah Rogers Trust reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.
Admission is at the ticket holder’s own risk.
Exchanges and Refunds
We will be pleased to exchange your tickets (unless stated otherwise when you purchase your tickets) for an alternative performance of the same production (subject to availability) up to 24 hours before the performance starts. Alternatively we are happy to try and re-sell your tickets but cannot guarantee this. If they are re-sold you will be refunded, less a handling charge of £2 per ticket. A confirmation email requesting this service must be sent to the Bookings Team in order to benefit from this service. If sold, you will be sent a confirmation email letting you know how many were sold. Money taken in respect of re-sold tickets will be held for 28 days, if not collected after this time, the money will be assumed to be a donation to Dame Hannah Rogers Trust.
If the ticket is re-sold or transferred for profit or commercial gain by anyone other than the Dame Hannah Rogers Trust or one of the authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue.
The purchaser must give the correct name and billing address for the selected payment method. If these details are not correct we reserve the right not to process the booking.
The Dame Hannah Rogers Trust or any associated organisations cannot be held responsible for any additional costs incurred by the ticket purchaser or their associates/agents in relation to event cancellation or non-appearance. Travel, accommodation, meals and all other ancillary products whether purchased or not purchased via the ticket supplier are purchased solely at the risk of the ticket purchaser and are not deemed to be connected to the event ticket or the ticket supplier.